Return and Refund Policy

Return and Refund Policy

Thank you for shopping with KinderArt Impex! We strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully to understand our processes and conditions.

No Return Policy

At KinderArt Impex, we do not offer a return policy for any of our products. However, we are committed to delivering high-quality items and addressing any concerns you may have about your purchase.

Replacement Policy for Manufacturing Defects

If you receive a product with a manufacturing defect, we are here to help. Please follow these steps:

Report the Issue: Inform us about the defect within 24-48 hours of receiving the product by contacting our customer support team at E-mail - IkinderArt@gmail.com/ Call at - +91 81302 23643.
Provide Details: Share clear photographs or videos highlighting the defect, along with your order details.
Assessment: Our team will review the submitted evidence and determine if the defect qualifies for a replacement.
Replacement: If approved, we will arrange for a replacement of the defective product at no additional cost.

Refund Policy

Refunds will only be initiated in exceptional cases where:

A replacement is not feasible due to stock unavailability.
The issue is validated as a genuine manufacturing defect by our quality assurance team.

Refunds, if applicable, will be processed to the original payment method used during the purchase. Please allow 7-10 business days for the amount to reflect in your account after approval.

Conditions for Replacement or Refund

The product must be unused and in its original packaging.
Claims reported after 48 hours of delivery will not be eligible for replacement or refund.
Normal wear and tear, damage due to misuse, or issues caused by external factors are not covered under this policy.

We appreciate your understanding and cooperation. For any questions or further assistance, feel free to reach out to us at Ikinderart@gmail.com.

Your satisfaction is our priority!